PHYSIOTHERAPY AT BROULEE
FAQS
You’ve Got Questions - We’ve Got Answers
I know that choosing a new physio can sometimes be a bit overwhelming. That’s why I want you to be assured that you’ve chosen well. Below you’ll find answers to some of my clients’ frequently asked questions. I’ve been able to cover quite a few topics, but if there’s something I haven’t touched on, please don’t hesitate to ask.
WHAT CONDITIONS DO YOU TREAT?
We cover all musculoskeletal issues, in particular low back and pelvis pain, thoracic dysfunction, neck injuries, sports injuries, overuse injuries, post surgery rehabilitation and chronic condition management. All of those niggling aches and minor issues that creep up on you can be addressed.
If in doubt, feel free to call and ask about your injury.
DO I NEED A REFERRAL?
No, referrals are not necessary for most patients. If you have a referral please bring it along. It helps to keep the lines of communication open with the rest of your health providers. If you are claiming the consultation under DVA or workers compensation then you will need a referral.
HOW DO I MAKE AN APPOINTMENT?
You can book online using the button in the bar at the top of the page, or you can call us on 0438 783 426
HOW LONG IS THE APPOINTMENT?
The first appointment is usually 45 minutes. This allows a thorough assessment of your movement. Follow up appointments are around 30 minutes. During this time the physiotherapist will have only you to focus on, to ensure the best quality care.
WHAT SHOULD I WEAR?
Wear comfortable clothes you can move in well. Singlet and loose shorts are ideal. You may be asked to take off outer layers of clothes to allow the physio to see how your body moves. You are most welcome to bring another person into the appointment. Your privacy will be respected at all times.
WHAT SHOULD I BRING?
If you have any relevant paperwork or scan results, bring them along. If you have been referred, please bring the referral, and any letters from specialists, GPs or other health providers. This helps the physio to get the complete picture and communicate effectively with the rest of your health team.
CAN I CLAIM ON MEDICARE?
Usually, No. If your GP has referred you under the EPC (Enhanced Primary Care) program, then you will be eligible for a medicare rebate. If you bring your medicare card and a debit card to the appointment, that claim can be processed in the clinic. This program is for chronic conditions and requires a specific form from your GP.
CAN I CLAIM ON MY PRIVATE HEALTH INSURANCE?
If you have private health insurance that covers extras, then usually, yes. All policies are different, so please check with your insurance company. We do have HICAPS, which means you can claim before you pay, then only pay any gap.
DO YOU ACCEPT WORKERS COMPENSATION AND CTP GREENSLIP CLIENTS?
We can accept a limited number of clients under the Workers Compensation or CTP insurance schemes. If you have been referred by your Doctor for a work related or CTP related injury, please phone to see if we can accept it at the time. To be treated under Workers Compensation or CTP Greenslip arrangements you will need to bring your referral from the GP, and all the insurance details. These include insurance company, claim number and case manager. There are some extra forms that are useful in this circumstance, so these will be sent to you. Doing the paperwork prior to the appointment means that the physio can focus on your body and your rehabilitation for the whole appointment.
DO YOU ACCEPT DVA CLIENTS?
Unfortunately we are no longer able to accept DVA clients.
DO YOU HAVE DISABLED PARKING?
Yes. We have a disabled parking right outside the door to give easy access.
I’VE NEVER BEEN TO A PHYSIO BEFORE, WHAT HAPPENS WHEN I GET THERE?
First, a thorough history of the condition is taken. You will be asked a lot of questions about the current pain, and previous injuries or chronic conditions. We also like to know what your usual physical habits and work requirements are. Then we do a movement assessment. This usually includes movements of your whole body, such as squat, and specific movement of the injured area. Once the physio explains what is the problem seems to be, treatment includes various techniques. These may include massage-type releases, teaching you stretches or exercises, postural adjustments, and joint techniques to help offload the injured tissues. If you are ever uncomfortable with what the physio is suggesting, it can always be adjusted. You are in control.